Thank you for choosing M.O.M. Moment of Magic Products. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns:
1.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service within 5-7 days of receiving the order. We will provide instructions on returning the item and, upon verification, offer a replacement or issue a refund.
1.2 Incorrect Products:
In the event that you receive the wrong product, please contact us immediately. We will arrange for the correct item to be shipped to you, and if necessary, provide instructions for returning the incorrect product.
1.3 Unopened and Unused Products:
If you are not satisfied with a product and it remains unopened and unused, you may return it within 5-7 days of purchase. Once we receive the returned item, we will issue a refund, excluding shipping charges.
2. Refunds:
2.1 Eligibility:
To be eligible for a refund, the product must be returned in its original packaging and in the same condition as when you received it.
2.2 Processing Time:
Refunds will be processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
2.3 Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. How to Initiate a Return:
To initiate a return, please contact our customer service at +91- 8827728787. Provide your order number, a description of the issue, and any relevant photos if applicable. Our customer service team will guide you through the return process.
4. Exchanges:
If you wish to exchange a product, please contact our customer service. We will provide instructions on returning the original item and arrange for the shipment of the desired product.
5. Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at
Company Name: M.O.M. Moment of Magic ,
Address: H.I.G.-2/18, Sant Kabir Nagar, Opp.Jawahar Nagar, Nanakheda, Ujjain,
Mail: momcandle24@gmail.com
Phone Number: +91- 8827728787
